Privacy Policy

Our commitment to protecting your privacy and personal information

Last updated: September 15, 2025

Introduction

At PADISO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.padiso.co) and use our AI solutions and strategic leadership services. We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including GDPR, CCPA, and other relevant privacy regulations.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Contact information (name, email address, phone number)
  • Professional information (company name, job title)
  • Account credentials
  • Communication preferences
  • Any other information you choose to provide

Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Improve our services
  • Provide personalized content

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Process your requests and transactions
  • Improve and personalize your experience
  • Communicate with you about our services
  • Send you marketing communications (with your consent)
  • Respond to your inquiries and support requests
  • Monitor and analyze usage patterns
  • Detect and prevent fraud
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. Your information may be indirectly shared with our service providers solely for the purpose of providing our services to you. This includes:

Service Providers

We use the following tools and services to operate our business:

  • Google Analytics 4 for website analytics and user behavior tracking
  • HubSpot for customer relationship management and marketing automation
  • Calendly for appointment scheduling and consultation booking
  • Slack for team communication and project collaboration
  • Google Workspace for email and productivity tools
  • Microsoft Azure & AWS for cloud infrastructure and AI model deployment
  • OpenAI & Anthropic for AI service integration and processing
  • Stripe for payment processing (when applicable)

These service providers are bound by confidentiality agreements and are only permitted to use your information for the specific purposes we've authorized. We ensure all third-party services comply with applicable privacy regulations.

Business Partners

We may share your information with business partners only:

  • With your explicit consent
  • For joint marketing initiatives
  • To provide integrated services

Legal Requirements

  • To comply with applicable laws
  • To respond to legal requests
  • To protect our rights and property
  • To prevent fraud or illegal activity

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • End-to-end encryption of data in transit and at rest using industry-standard protocols
  • Regular security assessments and penetration testing
  • Multi-factor authentication and role-based access controls
  • Secure cloud infrastructure with Microsoft Azure and AWS
  • AI model security with data anonymization and privacy-preserving techniques
  • Employee training on data protection and privacy best practices
  • Incident response procedures with 24/7 monitoring
  • Data backup and recovery systems with geographic redundancy
  • Compliance monitoring with automated privacy controls

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Restrict processing of your information
  • Data portability
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (if applicable)

AI and Machine Learning

As an AI solutions company, we may process your data through machine learning models and AI systems. We ensure that:

  • Data minimization - We only use the minimum data necessary for AI processing
  • Purpose limitation - AI processing is limited to the specific purposes outlined in this policy
  • Transparency - We provide clear information about AI processing activities
  • Human oversight - All AI decisions are subject to human review and oversight
  • Bias prevention - We implement measures to prevent algorithmic bias and discrimination

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: hello@padiso.co
  • Data Protection Officer: privacy@padiso.co
  • Address: PADISO, 81-83 Campbell St, Surry Hills, NSW 2010, Australia

We will respond to your request within 30 days as required by applicable privacy laws. For urgent privacy concerns, please mark your email as "URGENT - Privacy Request."